Refund & Return Policy

If you wish to cancel an order, please contact us as soon as possible at contact@nocfree.com.

Before shipment: If the order has not yet been handed over to the carrier, you may contact us to request a cancellation and refund.

After shipment: Once the order has been handed over to the carrier, it can no longer be canceled.

If carrier interception, return-to-sender service, storage, or other logistics costs are incurred after shipment, those actual costs may be deducted from any applicable refund to the extent permitted by law.

Unless otherwise required by applicable consumer law, NocFree does not accept returns, exchanges, or refunds after fulfillment has begun for reasons unrelated to a product or fulfillment issue.

Examples of change-of-mind or personal-preference reasons include:

• No longer wanting or needing the product;
• Not liking the design, color, layout, sound, or typing feel;
• Finding it difficult to adapt to a split keyboard;
• Selecting the wrong layout, color, model, switch, or configuration;
• Preferring another product or finding a lower price elsewhere;
• A change in personal circumstances or purchasing decision; or
• Any other reason unrelated to a product defect, shipping damage, incorrect item, or missing required component.

Please review the product specifications, keyboard layout, compatibility information, photos, videos, and included accessories carefully before placing an order.

Please contact us promptly if your order arrives with any of the following issues:

• A functional or manufacturing defect;
• Damage that occurred during delivery;
• An incorrect product;
• Missing required parts or accessories; or
• A material difference from the published product description.

For shipping damage, incorrect products, or missing items, we recommend contacting us within 7 calendar days after delivery so that we can investigate the shipment as quickly as possible.

This recommended reporting period does not limit any applicable warranty or mandatory consumer rights.

To help us review your request, we may ask for:

• Your order number or proof of purchase;
• The product model, layout, and serial number;
• A clear description of the issue;
• Your computer operating system and connection method;
• The firmware or software version being used;
• Relevant photos, videos, or screenshots;
• Photos of the outer carton and shipping label; or
• An unboxing video, where reasonably available.

Photos and videos can help us diagnose the issue more quickly. If an intermittent problem cannot reasonably be captured, we may request additional testing, written information, or a return inspection.

The absence of an unboxing video or complete video evidence does not automatically make an otherwise valid claim ineligible.

Our support team may first provide reasonable troubleshooting, connection checks, setup assistance, resets, or official NocFree firmware and software guidance.

If the issue cannot be resolved remotely, NocFree will determine an appropriate solution based on the nature and severity of the problem, serviceability, replacement inventory, and applicable law.

Available solutions may include:

• Troubleshooting or setup assistance;
• Replacement accessories or components;
• Repair service;
• Replacement of the affected product;
• A partial refund where appropriate;
• A full refund where appropriate; or
• Another solution agreed with the customer.

A refund is not always the first or only remedy. Where reasonably possible and legally permitted, we may offer troubleshooting, repair, replacement parts, or product replacement before approving a refund.

Please contact NocFree and receive the correct return instructions before sending a product back.

Return facilities may vary by country and region. Do not send a return to the address shown on the original parcel unless instructed by NocFree.

Returned products should include all reasonably available:

• Keyboard units and receivers;
• Cables, keycaps, tools, and accessories;
• Manuals and included gifts; and
• Original packaging, where reasonably available.

Except for the reported issue or shipping damage, the returned product should not have additional customer-caused damage, including dents, cracks, significant scratches, liquid damage, unauthorized modifications, missing components, or damage caused by insufficient return packaging.

Opening the packaging or reasonably inspecting the product does not automatically make a legally protected return ineligible.

For a confirmed product defect, delivery damage, incorrect item, or missing required component, NocFree will cover the reasonable and approved return shipping cost.

If a replacement is required, NocFree will also cover the standard cost of sending the replacement product.

For a return accepted solely because of a mandatory statutory withdrawal right, return shipping and original shipping costs will be handled according to the applicable law.

Please do not purchase an unusually expensive return service without prior written approval from NocFree.

A confirmed product defect or shipping damage will not result in a deduction from the refund.

Where permitted by applicable law, a reasonable adjustment may apply if the returned product has additional customer-caused damage, excessive use, missing components, unauthorized modifications, or new damage caused by insufficient return packaging.

Any adjustment will be based on the reasonable repair cost, replacement cost of missing components, or actual loss in product value.

Before applying an adjustment, NocFree will provide the relevant inspection result and an itemized explanation. We will not make unexplained or arbitrary deductions.

Approved refunds will be issued to the original payment method.

After the designated return facility receives the product, we aim to complete the inspection and initiate the applicable refund within 3 business days.

Banks, card issuers, PayPal, Shopify Payments, and other payment providers may require additional time to post the refund to the customer’s account.

Payment processing time after NocFree initiates the refund is controlled by the customer’s bank or payment provider.

This policy applies only to orders placed through the official NocFree website.

Orders placed through Kickstarter, PledgeBox, Wadiz, Amazon, Walmart, authorized distributors, or other third-party sales channels may be subject to the refund, cancellation, shipping, and dispute procedures of the original platform or seller.

Kickstarter pledge payments must be handled through Kickstarter. Payments collected separately through PledgeBox must be handled through the applicable PledgeBox transaction.

Warranty support may still be available for products purchased through an authorized NocFree channel when valid proof of purchase is provided.

Nothing in this policy excludes, restricts, or replaces any mandatory consumer right available under the laws of the customer’s country or region.

Where applicable law provides a cooling-off period, right of withdrawal, legal guarantee, repair, replacement, price reduction, refund, or other mandatory remedy, the applicable legal requirement will prevail over this policy.