Shipping Policy

In-stock orders will enter processing after payment has been successfully completed. Shipping transit time is typically around 10 business days, although actual delivery time may vary depending on the destination and local logistics conditions.

Order processing time is separate from shipping transit time. Weekends, public holidays, promotional periods, customs clearance, address verification, and carrier conditions may affect the final delivery date.

For pre-order items, products in final assembly, or products that are still being prepared for shipment, the estimated shipping timeline will be based on the product page, checkout page, order confirmation, or official NocFree updates.

If an order contains both in-stock and pre-order items, NocFree may ship the order together or in separate packages depending on inventory and fulfillment arrangements.

When NocFree chooses to split an order for operational reasons, any additional standard shipping cost created by the split shipment will be covered by NocFree.

Depending on inventory availability, destination, and delivery efficiency, orders may be shipped from warehouses in China, the United States, Europe, or another regional fulfillment location.

Shipping carriers, fulfillment locations, and delivery routes are selected based on operational requirements. Customers generally cannot select a specific warehouse, carrier, or shipping route unless an option is expressly provided at checkout.

NocFree ships to most countries and regions. If your destination is not available at checkout, please contact us at contact@nocfree.com so that we can check the available shipping options.

Shipping may be unavailable due to carrier restrictions, customs regulations, sanctions, remote-area limitations, or other circumstances beyond our reasonable control.

If NocFree confirms that an order cannot be fulfilled or delivered to the submitted destination, we will notify the customer and arrange an applicable refund to the original payment method.

Shipping fees are calculated or displayed at checkout based on the destination, product type, package weight and dimensions, shipping method, remote-area surcharges, and any applicable shipping promotion.

Unless the website or checkout page expressly states that shipping is included or free, shipping fees are not included in the product price.

The treatment of import duties, VAT, sales tax, customs clearance fees, and other import-related charges may vary depending on the destination and shipping method.

Whether these charges are prepaid by NocFree or payable by the customer will be determined by the information displayed at checkout, in the order confirmation, or in the applicable shipping notice.

Unless an order is expressly identified as including duties or taxes, the customer is responsible for charges collected by local customs authorities, government agencies, or delivery carriers.

If a shipment is delayed, returned, abandoned, or destroyed because the customer refuses applicable import charges, does not provide required customs information, or does not cooperate with customs clearance, actual shipping, return, storage, customs, and handling costs may be deducted from any applicable refund, to the extent permitted by law.

Customers are responsible for providing complete and accurate shipping information, including the recipient’s name, full address, postal code, telephone number, and any identification or customs information required for local clearance.

If you notice an error after placing your order, please contact us as soon as possible. Once an order has entered processing or shipment, NocFree cannot guarantee that the information can be changed.

To the extent permitted by applicable law, NocFree is not responsible for delays, failed delivery, returns, or additional costs caused by incorrect or incomplete information, unsuccessful delivery contact attempts, refusal of delivery, or failure to complete required customs procedures.

Once an order has shipped, tracking information will normally be sent to the email address associated with the order.

Tracking events may not appear immediately after the tracking number is created. Updates can be delayed because of carrier scan timing, customs clearance, international transit, or handover between logistics providers.

A temporary delay in tracking updates does not necessarily mean that the package has been lost.

Shipping delays: Delivery may be affected by customs inspections, weather, freight or flight delays, public holidays, carrier disruptions, strikes, natural disasters, or other circumstances outside our reasonable control.

If we become aware that an order cannot be shipped within the previously communicated timeframe, we will provide an updated estimate or other available options where required by applicable law.

Packages lost in transit: If the carrier confirms that a package was lost during transportation, NocFree will provide an appropriate resolution based on the investigation. This may include reshipment, replacement of missing items, a refund, or another reasonable solution.

Delivered but not received: If tracking shows that a package was delivered but you cannot locate it, please first check the delivery address, mailbox, parcel locker, reception desk, mailroom, front door, household members, neighbors, and building staff. You should also contact the local carrier for delivery details.

NocFree may request reasonable supporting information, such as a carrier case number, written explanation, delivery record, building record, security footage, or police report, where appropriate.

NocFree will assist with a reasonable investigation. To the extent permitted by applicable law, NocFree is generally not responsible for theft or loss occurring after confirmed delivery to the correct address or after the package has been accepted by the customer or an authorized third party.

After receiving your order, we recommend that you promptly:

• Inspect the outer packaging for visible damage;
• Confirm that the correct products and accessories are included;
• Keep the packaging until the order has been checked; and
• Record an unboxing video when the package appears damaged or the order is high value.

Photos and unboxing videos can help us investigate shipping damage, missing items, or incorrect products more efficiently. However, the absence of an unboxing video does not automatically make an otherwise valid after-sales claim ineligible.